GEMINI BY YAN

ក្រុមហ៊ុន GEMINI ត្រូវបានបង្កើតឡើងដោយមានគោលបំណងផ្តល់ជូនផលិតផលដែលមានគុណភាពខ្ពស់ និងមានតម្លៃសមរម្យសម្រាប់អតិថិជន។ យើងផ្តោតលើសុវត្ថិភាព គុណភាព និងការបម្រើសេវាកម្មដ៏ល្អឥតខ្ចោះ។

About Us
GEMINI was founded with the mission to deliver high-quality products at affordable prices. We are committed to safety, quality, and excellent customer service.

គោលការណ៍បោះបង់ការបញ្ជាទិញ (Cancellation Policy)

  • អតិថិជនអាចបោះបង់ការបញ្ជាទិញ មុនពេលទំនិញត្រូវបានដឹកជញ្ជូន។
  • បើទំនិញត្រូវបានដឹកចេញរួចហើយ មិនអាចបោះបង់បានទេ។

Cancellation Policy

  • Customers may cancel orders before the items are shipped; in other words, cancellation is possible only during the processing stage.
  • However, once the items have already been shipped, orders cannot be cancelled. Therefore, we strongly recommend that customers review their order details carefully before confirming payment.
  • In addition, customers should contact our support team immediately if they notice an error, so that adjustments can be made in time.

គោលការណ៍បង្វិលប្រាក់ (Refund Policy)

  • អាចស្នើសុំបង្វិលប្រាក់វិញក្នុងរយៈពេល 7–14 ថ្ងៃធ្វើការ បន្ទាប់ពីទទួលបានការអនុម័ត។
  • ការបង្វិលប្រាក់ត្រូវធ្វើតាម ABA Account ឬវិធីសាស្រ្តដដែលដែលបានប្រើពេលបង់ប្រាក់។
  • ការបង្វិលទំនិញអាចធ្វើបានក្នុងរយៈពេល 7 ថ្ងៃ បើទំនិញខូចខាតពីរោងចក្រ ឬមិនត្រូវនឹងការបញ្ជាទិញ។
  • ទំនិញត្រូវតែមានស្លាកដើម មិនបានប្រើប្រាស់ ឬខូចខាតដោយសារអតិថិជន។

Refund Policy

  • Customers may request a refund within 7–14 business days after approval; as a result, payments will be processed quickly and securely.
  • Moreover, refunds will always be issued via the ABA account or the same payment method originally used, which ensures transparency and trust.
  • Items may be returned within 7 days if they are damaged from the factory or if the wrong order was delivered. For example, if a customer receives the wrong product size, they may request a replacement or refund.
  • On the other hand, items cannot be returned if they have been used, damaged by the customer, or if original packaging and labels are missing.
  • Consequently, to qualify for a refund, the returned items must remain unused, undamaged, and properly packaged.